Frequently Asked Questions
See-a-doctor.com is offering web design and hosting, online appointment
scheduling, appointment reminder, and message delivery service.
- Why online appointment scheduling?
As more and more people turn to the Internet for their daily activities such as
shopping, booking flight and hotels, buying grocery..., making doctor's
appointment online offers even more benefits of the Web: convenience for
patients and increased bottom line for doctor offices.
Patients can make appointments anytime,
even after office hours. Patients can browse through the appointment
book, select a desirable time, and make their appointments, all by themselves
without any help from the doctor's staff. If a patient finds themselves
not feeling well in the middle of the night, they just need to
log in to see-a-doctor.com from
their home computer, and the next morning's appointment is just a click
away! New patients can even fill out the New Patient Information Form
online so that they don't have to spend extra time filling the form
at the doctor's office.
Using an online appointment system reduces work load for doctor offices'
staff. Doctors can check their schedule; reserve time for
surgery or conference anytime from any computers connected to the Internet.
Office personnel spend less time on the phone to make, to cancel, and
to reschedule appointments. New Patient Information is already in the
system by the time the patient visits the office. As a result, overhead
expenses can be minimized, productivity is increased and patients
satisfaction is ensured.
- Can my practice use online appointment
scheduling service?
Any medical/dental offices and clinics can use online appointment scheduling
service.
- What does my practice need to use online appointment scheduling
service?
You will need a personal computer with Internet access and a web browser such
as Netscape Navigator or Internet Explorer.
- Who provides Internet access?
Your practice has to provide for Internet access. You can use
see-a-doctor.com affiliated Internet service provider or can select
a provider of your choice.
- Is there any special training required to use online appointment
scheduling service?
Absolutely not. The system is very straightforward and user friendly.
Every thing is self-explanatory. Online help is available on the
Help page. If you need immediate help, you can always call our
technical support at 714-262-6943.
- What if my Internet connection goes down?
You can always print out schedule of appointments for immediate use.
The schedule includes date and time of appointments, patients' names,
phone numbers, and type of insurance.
- Can my practice use online appointment scheduling service to replace
the current appointment making system?
Absolutely yes. The only requirement is you have to provide your staff
with a personal computer with Internet access.
- Can I see my patients' name in my schedule?
Yes. The patient name is listed only in your schedule along with phone
number and insurance type. Access to your schedule is
password-protected. Only you and your staff can have access to the
schedule. Patients have access only to a simplified version of the
schedule where no patients name are listed.
- Can I double or triple book?
Yes. Only your practice has the ability to do double or triple
booking. Patients are not allowed to schedule appointments on a time slot
that is already booked. If they need immediate care, they have to call
your office.
- Can new patients fill out the New Patient Information form online?
Yes. New patients have options to fill out the form online. If
they did, the form would be submitted and stored in the database and could be
retrieved from your practice. At the time of the visit, your staff can
print out the form and have it signed in your office.
- What is the cost of subscription to online appointment scheduling
service?
Please click here for our subscription
fee schedule.
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